Privacy Policy

vdevelde.com respects the privacy of all users of its website and ensures that the personal information you provide to us is treated confidentially. We use your data to process orders as quickly and easily as possible. For all other purposes, we will only use this data with your consent. Van der Velde Aquatic plants not sell your personal data to third parties and will only make it available to third parties involved in fulfilling your order.

Privacy Policy:

When you place an order with us, we don’t want anyone to get their hands on your personal information. That’s why we do everything we can to ensure your personal information stays private.

Van der Velde Aquatic plants your personal information in a secure database, and we do not share your information with third parties for commercial purposes. However, in order to process your order as efficiently as possible, we do need your information first.

Van der Velde Aquatic plants the data controller within the meaning of the Personal Data Protection Act (Wbp). If you wish to access the personal data that Van der Velde Aquatic plants has recorded Aquatic plants you, or if you wish to correct your data because it is incorrect or incomplete, or if you wish to have it deleted or restricted, please contact our customer service. We will inform you within four weeks which personal data we process and, if applicable, which data we can delete, restrict, or correct.

What information do we need from you?
First and last name This makes it easy to deliver your order to the right person.
Address and place of residence We use this address to ensure your order is delivered correctly.
Phone number If we need to contact you regarding your order, we may do so by phone at certain times.
Payment Information Your payment details are sent directly to the bank via a secure connection, so we do not store them. The bank then simply informs us whether your payment was successful. If you return an item, we will ask you for your payment details so that we can refund the purchase amount.
IP address Your IP address is stored when you place your order to help detect payment fraud.
Email address For every order, you’ll receive an email confirmation from us as soon as we’ve received your order. Once your order is ready to ship, you’ll receive another email containing, for example, the tracking code for your order. You can also receive newsletters from us, but we’ll only send them to you if you give us your consent.

 

We also use this information for the following purposes:
Customer Service You can contact us by phone, email, or by sending a message via Facebook or another social media platform such as Instagram or Twitter. Every time you contact us, we keep a record of what we discussed, so you don’t have to repeat yourself and we can help you more quickly! Please note that phone calls may be recorded, but only for training purposes.
Account You have your own section on our website: the “My Account” page. Every time you place an order, we save information there, such as your name, address, and preferences regarding commercial communications. This way, you don’t have to re-enter your information with every order. We also keep records of your previous orders so we can assist you more quickly.
Newsletters You can let us know which newsletters you’d like to receive and which you’d prefer not to. We distinguish between promotions, new product launches, and weekly deals. If you’d rather not receive newsletters anymore or want to change your email address, simply log in to your account and update your settings under “Newsletter Subscriptions.” Don’t have an account? Create one now or update your preferences inMy Account. You can also unsubscribe from the newsletter after signing up by clicking the link in the footer of the email.
Promotions For every promotion, we ask you to provide your information so that we can ensure the winners are notified and receive their prizes. We also use this information to analyze the promotions and make them even more fun each time.
Fraud Prevention Unfortunately, you can’t trust everyone online, so sometimes we need to use customer data to investigate cases of fraud. In some cases, we may also need to share this information with government agencies.

My account:

Of course, you can view and update your information at any time via the My Account page at /my-account/.Would you like to have your information removed from our system? In that case, please contact us via the contact page, and we’ll take care of it for you!

Cookies:

What are cookies?
Cookies are small pieces of information that your browser stores on your computer. Cookies allow us to collect anonymous information about how our services are used, and to improve and tailor them to the preferences of our visitors.

What do these cookies do?
Our cookies contain personally identifiable information and are used to process your order correctly. We also use cookies to store anonymous traffic data from your visit to our website. This data helps us optimize and improve the website.

No personal data!
Cookies do not collect any personal data or information that can be traced back to you as an individual. Cookies also cannot damage your computer.

Van der Velde Aquatic plants the following cookies:

Functional cookies
These are cookies that make it easier for you, as a visitor, to browse our website. We use functional cookies that allow you to add items to your shopping cart and ensure they remain there when you visit our website again. We also use a cookie that ensures that if you are logged in and leave the website, you will still be logged in when you return.


Analytics Cookies These cookies (RobinHQ, Google Analytics, Google Tag Manager, __utma, __utmb, __utmc, __utmz, __utmv, __utmx, Visual Website Optimizer, and New Relic) allow us to track visitors’ browsing behavior on our website so that we can improve the user experience where necessary. This allows us to ensure that your experience on our website continues to improve and that irrelevant information is pushed to the background.

Advertising cookies
These cookies (Tradetracker, Affilinet, Adroll, Facebook, Adform, Yahoo, Bing, Google AdWords, Zanox, Shopping Minds, and Dotmailer) allow us to measure the effectiveness of our ads. This helps us determine which ads and promotions appeal to you and which do not.

Privacy Policy:

Vanderveldeplanten.nl will not sell your personal data to third parties and will only share it with third parties involved in processing your order. Our employees and third parties engaged by us are obligated to respect the confidentiality of your data. Your personal data is safe with vanderveldewaterplanten.nl. We appreciate the trust you place in us and will therefore handle your data with the utmost care. Your data will be protected at all times and treated confidentially in accordance with the law.

If you have any questions about vdvelde.com’s Privacy Policy, please feel free to contact us during business hours via our customer service page.